Wednesday, Nov 17, 2021, 19:42 Hardware

Repairing Apple Devices On Your Own? Apple Starts New Program For End Customers

Repairing newer Apple products can be pretty complicated for multiple reasons: the devices' thin design necessitates a great deal of dexterity and often even special tools. Additionally, Apple doesn't even sell replacement parts to end customers – forcing many customers who perform their own repairs to rely on often questionable (and sometimes illegal) third party components. However, Apple has recently received a great deal of attention from courts, independent repair shops, and even Apple's co-founder for its longstanding repair policies and design decisions bordering on discrimination against independent repair shops/url] of late. These combined factors are likely the reason that Apple is starting the new program.

Repair iPhone Or Mac Yourself?
Apple just announced the "Self Service Repair" program during a press conference. By the beginning of 2022, it should be possible for end customers in The United States to receive original parts and tools from Cupertino to perform repairs. Apple will also provide instructions detailing how to perform the repairs, so that customers are able to correctly repair their own iPhones and Macs. Apple will start out offering 200 tools and parts for direct order by customers with no certification required.

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During the press conference, Apple explicitly mentioned that the new program is intended for tech savvy users with past experience in device repairs. The majority of customers would be better advised to have their device serviced by Apple or an independent repair shop.

First The iPhone & Then M1 Macs
At the start, the new program will focus mostly on the iPhone 12 and 13. However, the Mac will be doctored into the program eventually as well – although only with support for M1 Macs and not older Intel-based devices. There's currently no word over the inclusion of other Apple devices in the program such as the iPad or Apple Watch.



Pricing Still Unknown
Apple has yet to release any information concerning the price of parts or tools. It's also unknown whether or not participation in the program will void a user's warranty. In the majority of cases, companies consider any device tampered with by the customer a voiding of the warranty – regardless of whether or not said tampering caused the damage to the device. For example: if a customer were to drop their iPhone and damage the display and then attempt a repair themselves – despite the nature of the damage being covered by the iPhone's warranty, the customers actions following the damage would nullify the warranty. It remains to be seen whether or not there will be any financial advantages to participation in the program – this is all entirely dependent upon the cost of Apple's parts and tools (and the program itself) as well as the required effort and skill.

Program Rules Still Fuzzy
Certain details concerning the program still remain unknown. For example: it's not yet clear whether users can only order parts for devices which they have previously purchased from Apple, or whether it would theoretically be possible to order a Mac's logic board to build one's own "hackintosh". It's also unclear whether or not replaced parts will need to be sent back to Apple.

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